APP Plumbing & Heating – Privacy Policy 2024
APP Plumbing & Heating processes your personal data in accordance with the UK General Data
Protection Regulation (UK GDPR), the Data Protection Act (DPA 2018) and the Privacy and
Electronic Communications Regulations (PECR).
If after reading this privacy policy you have any questions or comments concerning how your
personal data is processed you can email APP Plumbing & Heating at: privacy@appheatingdistribution.co.uk or by writing to us using the contact details provided at the
end of this privacy policy.
- APP Plumbing & Heating respects your right to privacy. However, it should be noted that the internet is not a secure medium and therefore we have worked hard to implement appropriate security measures.
- These measures are designed to, where possible, protect the loss, misuse or alteration of information placed under our control. However, no guarantees can be given that your personal data can be fully protected, so we would encourage everyone to be vigilant when using the internet and accessing our website.
- Personal data collected as a result of your website visit, email, interaction with our business development team and/or visit to one of our branches, will be treated as confidential.
- To place an order or enquiry, you will be required to supply some personal information, this may include your name, address, phone number and email address. For security purposes we may also collect your IP address or other identifying information.
- Where possible all personal data will be processed on the basis of legitimate interests. This could include telling trade customers about new products and services and sending them marketing information. We may also send you surveys to help us improve our service and company newsletters.
- You can opt out of all marketing emails at any time by clicking the unsubscribe link included in all marketing emails or by contacting the team at privacy@appheatingdistribution.co.uk
- APP Plumbing & Heating may also use your email address and sometimes telephone number, on the legal basis of contractual, to confirm orders placed online, with the business development team or at one of the branches. These are known as transactional emails and you will still receive these even if you unsubscribe from receiving marketing communications.
- In a very limited number of circumstances APP Plumbing & Heating may require your consent for the processing of personal data, such as when special categories of personal data are involved. If you are an employee please ask HR for more details.
- APP Plumbing & Heating may also use personal and profile data in order to provide its trade customers with a more customised experience when they next visit the website.
- APP Plumbing & Heating may use your IP address or other identifying information to help diagnose problems with our server, to monitor numbers of users and/or to administer our interactive services as well as to identify and eliminate fraud.
- Limited personal data is sometimes used for profiling to help with social media targeting using our chosen Platforms such as Meta and LinkedIn. APP Plumbing & Heating also uses limited personal profiling to support promotional activities on Google.
- Google API Limited Use Disclosure - when APP Plumbing & Heating uses and transfers to any other app information received from Google APIs, we will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
- Individuals have the right to object to this type of processing, please see Part 6 for more details.
- APP Plumbing & Heating will retain personal data for as long as required in order to provide the services required in accordance with its data retention policy.
- If trade customers don't engage with APP Plumbing & Heating then your details may be deleted in line with our data retention policy.
- The length of personal data retention depends on its purpose. APP Plumbing & Heating’s standard data retention period is seven years. For more detailed information, please ask for a copy of our data retention policy.
- Where possible personal data is stored and processed within the European Economic Area (EEA). However, some of APP Plumbing & Heating’s suppliers are based outside the EEA. Where data is processed by our suppliers, APP Plumbing & Heating will always put in place appropriate safeguards including Data Processing Agreements and for those outside the EEA who don’t meet data protection adequacy, International Data Transfer Agreements (IDTAs).
- Where APP Plumbing & Heating provides hyperlinks to other suppliers, we are not responsible for this content or the privacy practices of these providers.
At any point while APP Plumbing & Heating is in possession of, or processing your personal data, individuals have the following rights:
- Right of access – you have the right to request a copy of the personal data that APP Plumbing & Heating holds about you.
- Right of rectification – you have the right to correct personal data that APP Plumbing & Heating holds about you that is inaccurate or incomplete.
- Right to be forgotten – in certain circumstances you can ask for the personal data APP Plumbing & Heating holds about you to be erased from our records.
- Right to restriction of processing – where certain conditions apply you have the right to ask APP Plumbing & Heating to restrict any personal data processing.
- Right of portability – you have the right to have personal data APP Plumbing & Heating holds about you transferred to another organisation.
- Right to object – you have the right to object to certain types of processing such as direct marketing.
- Right to object to automated processing, including automated profiling.
- To exercise your right of access, identification may be required. APP Plumbing & Heating will accept the following forms of identification: a copy of your driving licence, passport, birth certificate and a utility bill not older than three months. A minimum of one piece of photographic ID listed above and a supporting document is required.
- If APP Plumbing & Heating is dissatisfied with the quality, further information may be sought before personal data can be released. To request a copy of your personal data please use the contact details further below.
To contact APP Plumbing & Heating concerning the processing of your personal data or in the event that you wish to make a complaint about how your personal data is being processed, please use the contact details below. If you do not get a response within 30 days you can complain to the ICO. The details for each of these contacts are:
APP Plumbing & Heating - a trading name of A P P Wholesale Limited
Customer Data Support
Unit 5, The Nelson Centre, Portfield Road
Portsmouth
Hants
PO3 5SF
Email: privacy@appheatingdistribution.co.uk
Telephone: 02392 751306
ICO Registration number: ZA560891
ICO
Wycliffe House, Water Lane
Wilmslow
SK9 5AF
https://ico.org.uk/global/contact-us
Telephone 0303 123 1113
APP Plumbing & Heating reserves the right to modify, alter or otherwise update this Privacy Policy at any time and you are therefore encouraged to regularly review it.
Created September 4 2024 - V1 Copyright September 2024 ©